FAQs
Sumarokova Shop FAQs: Your Comprehensive Guide to Wedding Dresses & Tailored Coats
Explore our Sumarokova Shop FAQs: Your go-to resource for answers to the most commonly asked questions about our Wedding Dresses & Tailored Coats. Find the information you need now!
How do I find the right size and fit of my coat or dress?
After you place the order, we will contact you to request your individual measurements. This service is included in the price. If you do not provide us with your individual measurements, we will use standard measurements based on the size you selected when placing the order.
What's the typical timeframe for order preparation?
All our outfits are made to order. To assist you in managing your expectations, we have outlined our production terms for your reference:
Bridal outfits 5-14 weeks
Bridal jewelry 1-3 weeks
Coat 1-2 weeks
Kindly note that this time rate doesn't include the shipping time.
Has my order been dispatched?
After the order is shipped, you will receive the tracking number for the parcel. This tracking number will enable you to monitor and trace the progress of your delivery.
I would like to change my delivery address
You can send a request for a delivery address change along with your order number to our email address Sumarokovaatelier@gmail.com.
Is it possible for me to make an exchange for an item I purchased online?
We can accept an exchange for our coat. Please contact us through email at Sumarokovaatelier@gmail.com.
What payment methods are offered?
When presented with the 'Buy now' choice, you will be directed to the Sumarokova shop checkout, where you will find a selection of payment options at your disposal:
- Visa
- MasterCard
- PayPal
I've received my coat/dress, but it arrived with wrinkles. How can I fix i?
After you receive the coat/dress, it should be delicately steamed.
I've ordered, but I haven't received a confirmation email. What should I do?
For any inquiries you can contact us through our email at Sumarokovaatelier@gmail.com.
Can a coat/dress be custom-made to fit individual measurements?
Usually, all our orders are tailored to the individual buyer's measurements for a perfect fit, or they can be made according to the size chart if the buyer chooses not to provide measurements.
We are also open to making alterations to your clothing even after you have received it, should you decide to make changes.
Custom and personalized orders
We can slightly amend all our items if you like us to (make other pockets, change the length or collar etc). If you want to customize one of our items or make something completely unique, please contact me before you place the order. We will discuss everything.
What should I do if my parcel hasn't arrived within the expected time frame?
You can contact us through our email at Sumarokovaatelier@gmail.com and we will gladly help you.
Color
Please be aware that the actual colors of our products may exhibit slight variations due to potential disparities in computer monitor settings. We keep them as true to life as possible.